Legal
Terms & Conditions
Last updated: October 2026
1. About Us
Kent Content Hub is a trading name of British Veteran Owned Ltd (Company Number: 13694277), registered in England and Wales. Our registered address is Building 4, Ingles Yard, Folkestone, Kent, CT20 2RY.
2. Definitions
“We”, “us”, “our” refers to British Veteran Owned Ltd trading as Kent Content Hub. “You”, “your” refers to the person making a booking or using our services. “Session” refers to a half-day or full-day studio booking. “Studio” refers to our recording facilities at Building 4, Ingles Yard, Folkestone.
3. Booking & Payment [REVIEW REQUIRED]
All bookings are made via our website and are subject to availability. Every booking is provisional until our team approves it, and a booking confirmation will be sent to the email address provided once it is. Prices are displayed inclusive of VAT where applicable.
If you pay by card, you pay through Stripe when you book: a deposit of 50% of the booking value, or the full amount for sessions of four hours or less (including a half day) or sessions starting within seven days. The balance is charged to the same card seven days before your session. If we can’t approve your booking, we refund everything you have paid in full. Account clients are invoiced as agreed.
4. Cancellation Policy [REVIEW REQUIRED]
You may cancel your booking free of charge, or move it once, up to 48 hours before the scheduled session start time. If you cancel between 48 and 24 hours before the session, 50% of the booking value is charged and we refund anything paid above that. Cancellations made less than 24 hours before the session, and no-shows, are charged the full booking amount.
5. Studio Usage
You agree to use the studio equipment responsibly and in accordance with the technical induction provided. You are responsible for any damage caused to studio equipment through negligence or misuse. We reserve the right to terminate a session if our equipment or premises are being misused.
6. Intellectual Property
You retain full ownership of all content recorded during your session. We do not claim any rights over your recordings. If you have booked post-production services, ownership transfers to you upon delivery of the final files.
7. Liability [REVIEW REQUIRED]
We will take reasonable care to ensure our equipment is in good working order. However, we are not liable for any loss of data, recordings, or content due to equipment failure. We recommend you maintain your own backup recording where possible. Our total liability shall not exceed the value of the booking.
8. Post-Production Services
Post-production services are provided in partnership with Hermes Digital UK. Turnaround times are estimates and may vary depending on complexity. We will communicate any delays as soon as possible.
9. Changes to Terms
We may update these terms from time to time. The latest version will always be available on this page. Continued use of our services constitutes acceptance of any changes.
10. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
11. Contact
For questions about these terms, contact us at: Kent Content Hub, Building 4, Ingles Yard, Folkestone, Kent, CT20 2RY. Phone: 01303 901165.