Legal
Privacy Policy
Last updated: February 2026
1. Who We Are
Kent Content Hub is a trading name of British Veteran Owned Ltd (Company Number: 13694277). We are the data controller for the personal data we collect through this website. Building 4, Ingles Yard, Folkestone, Kent, CT20 2RY.
2. What Data We Collect [REVIEW REQUIRED]
When you use our website and services, we may collect:
- Name, email address, phone number, and company name (provided during booking or account creation)
- Payment information (processed securely by Stripe — we do not store card details)
- Booking history and session preferences
- Website usage data via cookies (with your consent)
3. How We Use Your Data
We use your personal data to:
- Process and manage your studio bookings
- Send booking confirmations and session reminders
- Provide post-production services where requested
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract: Processing necessary to fulfil your booking
- Legitimate interest: Improving our services and website
- Consent: Analytics cookies and marketing communications
- Legal obligation: Tax and accounting records
5. Data Sharing [REVIEW REQUIRED]
We share your data only with:
- Stripe: For payment processing
- Supabase: For secure data storage (hosted in the EU)
- Hermes Digital: If you book post-production services
- Google Analytics: Website usage data (anonymised, with your consent)
We do not sell your personal data to third parties.
6. Cookies
We use essential cookies required for the website to function, and analytics cookies (Google Analytics 4) which are only loaded with your consent. You can manage your cookie preferences at any time using the cookie consent banner.
7. Data Retention [REVIEW REQUIRED]
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for 6 years for tax purposes. Account data is retained until you request deletion.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure authentication, and access controls.
10. Contact & Complaints
For privacy enquiries: Kent Content Hub, Building 4, Ingles Yard, Folkestone, Kent, CT20 2RY. Phone: 01303 901165.
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.