Privacy Policy

1. Who We Are

Kent Content Hub is a trading name of British Veteran Owned Ltd (Company Number: 13694277). We are the data controller for the personal data we collect through this website. Building 4, Ingles Yard, Folkestone, Kent, CT20 2RY.

2. What Data We Collect [REVIEW REQUIRED]

When you use our website and services, we may collect:

• Name, email address, phone number, and company name (provided during booking or account creation)
• Payment information (processed securely by Stripe — we do not store card details)
• Booking history and session preferences
• Website usage data via cookies (with your consent)

3. How We Use Your Data

We use your personal data to:

• Process and manage your studio bookings
• Send booking confirmations and session reminders
• Provide post-production services where requested
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

• Contract: Processing necessary to fulfil your booking
• Legitimate interest: Improving our services and website
• Consent: Analytics cookies and marketing communications
• Legal obligation: Tax and accounting records

5. Data Sharing

We share your data only with trusted third parties as needed to provide our services:

• Stripe: Payment processing — card details are handled entirely by Stripe and never stored by us
• Supabase: Secure data storage (EU-hosted)
• HubSpot: Contact form submissions and CRM — only loaded with your consent
• Google (Analytics & Tag Manager): Website usage analytics, loaded with your consent
• Meta (Facebook/Instagram): Advertising measurement via Meta Pixel, loaded with your consent
• Microsoft Clarity: Anonymised session analytics (heatmaps, scroll behaviour), loaded with your consent
• Ahrefs: Website traffic analytics, loaded with your consent
• Hermes Digital: If you book post-production services

We do not sell your personal data to third parties.

6. Cookies

We use the following categories of cookies:

• Essential: Required for the site to function (session security, cookie preference storage). These are always active.
• Analytics (consent required): Google Analytics 4 via Google Tag Manager, Microsoft Clarity, and Ahrefs — used to understand how visitors use the site. All data is anonymised or pseudonymised.
• Advertising (consent required): Meta Pixel — used to measure the effectiveness of advertising on Facebook and Instagram.
• Functional (consent required): HubSpot — used to power the contact form and track form submissions in our CRM.

None of the analytics, advertising, or functional cookies are loaded until you accept cookies via the consent banner. You can withdraw consent at any time by clearing your browser cookies or contacting us.

7. Data Retention [REVIEW REQUIRED]

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for 6 years for tax purposes. Account data is retained until you request deletion.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us using the details below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure authentication, and access controls.

10. Contact & Complaints

For privacy enquiries: Kent Content Hub, Building 4, Ingles Yard, Folkestone, Kent, CT20 2RY. Phone: 01303 901165.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.